I’m often asked what relationship we have with the farmers from whom we buy tea, and whether they work exclusively for Palais des Thés. In terms of our relationships, they often go back a long way. These ties are strengthened over time; they are often close and nourished by friendship. We do our best to help each other. There are few producers of delicious teas and few buyers of rare teas: this helps make the partnership unique.
In terms of exclusivity, Palais des Thés has never asked this of a producer. We think the best way to ensure long-term commitment is to promote their tea as effectively as possible, to support them in the event of a setback, to listen to their needs and to visit them.